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Have questions about our platform or need help with your account? Visit AIPP’s Knowledge Base to search our FAQ or to chat with us!

General users:

Institutional librarians/administrators:

Please visit Library Resource Center for the Administrator User Guide, the latest Product Guide, Promotional Materials, and other information.


Please visit to contact support for help with submitting an article, reviewing an article, or to report issues with the manuscript submission and review system.

If you still haven't found an answer, contact the Help Desk:

via email: AIP Publishing Help

via phone 1.800.874.6383 (USA and Canada)

via phone 1.516.576.2270 (other locations)

Office hours are Monday through Friday (except holidays) from 8:30 a.m. to 5:00 p.m. EST

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