With the online learning model, there are many obstacles faced by students and teachers, many obstacles are experienced, whether it is due to the internet network or whether it is because students are not satisfied because they are not directly interactive with the teacher, in this study the problem is, to what extent are students satisfied students by using the model in the network (online). In the field of education, this pandemic is also very influential, starting from early education, basic education, secondary education, upper education to students, since the spread of the pandemic outbreak, the first to be secured was the world of education, because students are the nation’s successors in the future, then the government and ministries make regulations to carry out education which was initially by face-to-face learning and coming to school changed to learning from home with communication in the internet network. With the Servqual method, it can be concluded that student satisfaction in administrative services and lectures online and face-to-face because the Servqual method is a method used to measure service quality from the attributes of each dimension, so that a gap value will be obtained which is the difference between perceptions students for the services that have been received from the faculty at the university in the hope of what students will receive.
Skip Nav Destination
Article navigation
25 July 2023
INTERNATIONAL CONFERENCE OF SNIKOM 2021
18 September 2021
Medan, Indonesia
Research Article|
July 25 2023
Analysis of student satisfaction levels with administrative services in the Covid-19 pandemic period using servqual method
Zekson Arizona Matondang;
Zekson Arizona Matondang
a)
1
Faculty of Computer Science, Universitas Katolik Santo Thomas
, Medan, Indonesia
a)Corresponding Author : [email protected]
Search for other works by this author on:
Doni El Rezen Purba;
Doni El Rezen Purba
b)
1
Faculty of Computer Science, Universitas Katolik Santo Thomas
, Medan, Indonesia
Search for other works by this author on:
Desinta Purba;
Desinta Purba
c)
1
Faculty of Computer Science, Universitas Katolik Santo Thomas
, Medan, Indonesia
Search for other works by this author on:
Muhammad Iqbal Panjaitan
Muhammad Iqbal Panjaitan
d)
2
Informatics Management, Universitas Imelda
, Medan, Indonesia
Search for other works by this author on:
a)Corresponding Author : [email protected]
AIP Conf. Proc. 2798, 020017 (2023)
Citation
Zekson Arizona Matondang, Doni El Rezen Purba, Desinta Purba, Muhammad Iqbal Panjaitan; Analysis of student satisfaction levels with administrative services in the Covid-19 pandemic period using servqual method. AIP Conf. Proc. 25 July 2023; 2798 (1): 020017. https://doi.org/10.1063/5.0154373
Download citation file:
Pay-Per-View Access
$40.00
Sign In
You could not be signed in. Please check your credentials and make sure you have an active account and try again.
25
Views
Citing articles via
Inkjet- and flextrail-printing of silicon polymer-based inks for local passivating contacts
Zohreh Kiaee, Andreas Lösel, et al.
Effect of coupling agent type on the self-cleaning and anti-reflective behaviour of advance nanocoating for PV panels application
Taha Tareq Mohammed, Hadia Kadhim Judran, et al.
Design of a 100 MW solar power plant on wetland in Bangladesh
Apu Kowsar, Sumon Chandra Debnath, et al.
Related Content
Service quality analysis on packaging terminal services at Tanjung Priok Port
AIP Conf. Proc. (July 2023)
A statistical approach for assessing service quality of online food businesses
AIP Conf. Proc. (October 2023)
Students perspective in service quality for improvement in higher education: A case in industrial engineering department, Diponegoro University, Indonesia
AIP Conf. Proc. (October 2022)
The influence of e-service quality towards post-purchase intention on shopee
AIP Conf. Proc. (April 2024)
Evaluation performance of online learning in Indonesian higher education institution during pandemic Covid-19
AIP Conf. Proc. (August 2023)