With the expansive growth of advanced technology, many users have started to adopt these advancements into their daily lives for better lifestyles. This research is to develop an online restaurant reservation system that allows the customer to directly interact with the restaurant’s staff about their needs and order. By providing this reservation system, the restaurant and customers will get to optimize food online reservation and booking experience. Besides, this system introduced a restaurant loyalty program that allows the user to accumulate the rewards point and redeems the gift/ voucher for an instant cash rebate. This research is aimed to enable online booking methods easier and more convenient.
Topics
Food
REFERENCES
1.
P.
Christensson
, (2006
). WWW Definition.
Retrieved 2021, Jan 17.2.
S.
Aghaei
, M. Ali
Nematbakhsh
, and H. Khosravi
Farsani
, 2012
. Evolution of the World Wide Web : From Web 1.0 to Web 4.0
. International journal of Web & Semantic Technology
, 3
(1
), pp.1
–10
.3.
F.
Mata
, and A.
Quesada
, 2014
. Web 2.0, Social Networks and E-commerce as Marketing Tools
. Journal of theoretical and applied electronic commerce research
, 9
(1
), pp. 11
–12
.4.
I. World
Stats
, 2021
. World Internet Users Statistics And 2020 World Population Stats.
5.
H.
Ward
, 2020
. Smartphone Users In Malaysia 2017-2023 | Statista. [online]
6.
Kuo-Lun
Hsiao
, Yu
Shu
, Tien-Chi
Huang
(2017
), Exploring the effect of compulsive social app usage on technostress and academic performance: Perspectives from personality traits
, Telematics and Informatics
, Volume 34
, Issue 2
.7.
M.
Iqbal
(2021
). App Download and Usage Statistics (2020)
.8.
H
Ivanov
, S.
, 2008
. Conceptual Marketing Framework for Online Hotel Reservation System Design
. SSRN Electronic Journal
, 1
(1
), pp. 1
– 43
.9.
S.
Resendes
, 2020
. 50+ Restaurant Industry Statistics Restaurateurs Should Know In 2020
. [online] Restaurant Insider.
10.
ResDiary
. 2020
. Moving To An Online Reservation System: A Case Study | Resdiary.
11.
A.
Maadh
and L.
Rajasvarann
, 2020
. Web-Based Ferry Booking System With Live Location Ttracking
. Journal of critical reviews
, 7
(03
), pp. 110
–113
.12.
B.
Parvati
, 2020
. Restaurant Table Reservation using Graphical Representation
. International Research Journal of Engineering and Technology (IRJET)
, 7
(1
), pp. 2049
–2051
.13.
Tiffanynight
. 2017
. Disadvantages Of Online Booking Systems - Tiffanynight.
14.
M.
Schaarschmidt
and B.
Höber
, 2017
. Digital booking services: comparing online with phone reservation services
. Journal of Services Marketing
, 31
(7
), pp. 704
–719
.15.
C.
Gerber
, S.
Ward
, and L.
Goedhals-Gerber
2014
. The impact of perceived risk on on-line purchase behaviour
. Risk Governance and Control: Financial Markets and Institutions
, 4
(4
), pp. 99
–106
.16.
M.
Kleijnen
, K.
De Ruyter
, and M.
Wetzels
, 2007
. “An assessment of value creation in mobile service delivery and the moderating role of time consciousness
,” Journal of Retailing
, Vol 83
No. 1
, pp. 33
–46
.17.
M.
Koufaris
, and W.
Hampton-Sosa
, 2004
. The development of initial trust in an online company by new customers
. Information & Management
, 41
(3
), pp. 377
–397
.18.
C.
Kwek
. and B.
Dazmin
, 2011
. Perceived Risk, Perceived Technology, Online Trust for the Online Purchase Intention in Malaysia
. International Journal of Business and Management
, 6
(6
), pp. 167
–182
.19.
Jang
, Dongsuk
& Mattila
, Anna
., 2005
. An examination of restaurant loyalty programs: What kinds of rewards do customers prefer?
. International Journal of Contemporary Hospitality Management.
17
. 402
– 408
20.
J.J
Kim
, L.
Steinhoff
. & R.W
Palmatier
., 2021
. An emerging theory of loyalty program dynamics
. J. of the Acad. Mark. Sci.
49
, 71
–95
21.
Aldaihani
, Faraj
& Ali
, Noor
., 2018
. Factors Affecting Customer Loyalty in the Restaurant Service Industry in Kuwait City, Kuwait.
22.
G.
Yasuda
, 2018
. How To Nurture Restaurant Loyalty: The Key Role of POS Technology.
23.
C.
Wayman
, C., 2020
. Loyalty Vs. Promotion: What’S The Difference? | Blog | Merkle.
This content is only available via PDF.
©2023 Authors. Published by AIP Publishing.
2023
Author(s)
You do not currently have access to this content.
