The queuing theory aids in comprehending waiting lengths and durations in order to link them with performance and customer satisfaction. This article examines several queuing models and their applications in the banking sector. Three different queuing models are discussed in this paper: (i) multiple waiting lines and multiple servers (ii) A single waiting line with a single server; and (iii) a single waiting line with numerous servers. The waiting time and length of the queue(s), which may comprise variables such as customer arrival, waiting, and departure times, server service time, and so on, are established. One of the anticipated benefits of researching queuing systems is an evaluation of the models’ efficiency in terms of usage and waiting time. This research can help banks and ATMs deliver exceptional services after a short wait time and strategies to keep loyal consumers with the use of anticipating.

Topics
Information technology, Stochastic processes
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