Identifying online capacity building platforms in the industry

Industrial revolution era 4.0 has demanded humans’ lives to be industry-driven. Within the context of industry, including tourism industry, capacity building plays an important role of maintaining sustainable development. However, this era should promote a new type of capacity building, one involving information and communication technology (ICT). This article evaluates the implementation of online capacity building within the context of tourism industry. Not only does this paper evaluate the implementation, but it also briefly explains the development of such platforms. It has been found that online capacity building promotes more flexibility in time and brings ease to its users due to its mobility. However, it is implied that such platforms should contain more features accommodating multiple breakout rooms within one period of time.