Today the banking industry uses Artificial Intelligence in many ways to shape the world of banking life. Analyzing the journals and work corresponding to the conversational chatbots in banking sectors was the goal of this research. This interpretation includes (a) chatbot’s uses in various banking sectors, (b)chatbot’s impressing inside the banking sector, (c)the client’s point of view concerning to the chatbots in banking, (d)downside faced by the bots in banking and means to extemporize them, (e)how chatbots are helpful in banking.

1.
Petter Bae
Brandtzaeg
and
Asbjorn
Folstad
, “
Chatbots: changing user needs and motivations Interactions
”, Volume
25
Issue
5
, September-October, Pages
38
43
.(
2018
)
2.
Adeshina
Shittu
, “
AI-The Impact of Chatbot in the Nigerian Banking Sector
”, December (
2020
).
3.
Nichifor
,
E.
,
Trifan
,
A.
and
Nechifor
,
E.M.
, “
Artificial Intelligence in Electronic Commerce (Banks): Basic Chatbots and the Consumer Journey
.
Amfiteatru Economic
,
23
(
56
), pp.
87
101
.(
2021
)
4.
Rajeshwari M.
Shettar
, “
Digital Banking an Indian Perspective
”,
OSR Journal of Economics and Finance
, Volume
10
, Issue
3
Ser. II (May. – June), PP
01
05
,(
2019
).
5.
Andi
Wiliam
,
Sasmoko
Sasmoko
,
Harjanto
Prabowo
,
Mohammad
Hamsal
,
Elfindah
Princes
and
Yasinta
Indrianti
, “
Analysis of E-Service Chatbot and Satisfaction of Banking Customers in Indonesia
”, May 2019,
Asia Proceedings of Social Sciences
4
(
3
):
72
75
,(
2019
)
6.
Ana
Doherty
and
Kevin
Curran
, “
Chatbots for online banking services
Web Intelligence
-
1
, pp
1
161
,(
2019
).
7.
Songhyun Kim
Yonsei
,
Junseok
Goh
,
Soojin
Ju
, “The Use of Voice Input to Induce Human Communication with Banking Chatbots”,
HRI’18 Companion
, March 5-8,
2018
,
Chicago, IL, USA
.
8.
Darius
Zumstai
and
Sophie
Hundertmark
, "
Chatbots-An Interactive Technology For Personalized Communication, Transactions and Services
",
IADIS
(
2019
).
9.
C.
Vijai
, "
Artificial Intelligence in Indian Banking Sector: Challenges and Opportunities
".
International Journal of Advanced Research April
(
2019
).
10.
Tejas
Balwan
,
Sourabh
Aware
,
Vrushabh
Danole
and
Omar
Atare
, "
Enhanced AI Based Net Banking System
",
International Research of Modernization in Engineering Technology and Science September
(
2020
).
11.
Cem
Dilmegani
, "
Banking Chatbots/ Conversational Banking in 2021.
" March (2021), see https://research.aimultiple.com/banking-chatbot/
12.
Venkat
.
K.
, "
Examples and Best Use Cases of Chatbots in Banking Industry.
" (
2020
), see https://median.com/voice-tech-podcast/examples-and-best-use-cases-of-chatbots-in-banking-industry-1a46cebdb0cd.
13.
Aishwarya
Gupta
,
Divya
Hathwar
and
Anupama
Vijayakumar
, "
Introduction to AI Chatbots
".
International Journal of Engineering Research and Technology
, Vol.
9
Issue
07
, July-(
2020
).
14.
15.
Khavya
.
K
, "
Banking Bot
",
International Journal of New Technology and Research (UNTR)
(
2018
).
16.
Alexander
Roznovsky
, "
Chatbots in Banking Industry: Benefits Forecasts and More
", see https://light-it.net/blog/chatbots-in-banking-industry-benefits-forecasts-and-more/,(
2020
)
17.
Geeta
Narula
and
Rakhi
Narula
The Impact of Chat-Bots on the Banking Experience
International Journal of Scientific Research in Engineering and Management (IJSREM)
, Volume:
05
Issue:
04
| April (
2021
).
18.
Saqib
G.
,
Faizan
K
and
Ghatte
N
Intelligent Chatting Service Using AIML
Proceeding of IEEE International Conference on Current Trends toward Converging Technologies
, Coimbatore, India.(
2018
)
19.
Shilpa
survem
,
Aarati
Lokhande
,
Aarati
Ambi
,
Ravi
Gadhiya
and
Rahul
Ghatage
, “
Intelligent Bankbot system
8th National Conference on Emerging trends in Engineering and technology on 10th march
(
2018
).
20.
Sasha Fathima
Suhel
,
Vinod Kumar
Shukla
,
Sonali
Vyas
and
Ved Prakash
Mishra
Conversation to Automation in Banking Through Chatbot Using Artificial Machine Intelligence Language
2020 8th International Conference on Reliability, Infocom Technologies and Optimization (Trends and Future Directions) (ICRITO)
Amity University
,
Noida, India
. June 4-5, (
2020
).
21.
Kapil
Tajane
,
Saransh
Dave
,
Pankaj
Jahagirdar
,
Abhijeet
Ghadge
and
Akash
Musale
AI based Chat-bot using Azure Cognitive Services
”,
Fourth International Conference on Computing Communication Control and Automation
,(
2018
).
22.
Shubham Melvin
Felix
,
Sumer
Kumar
and
A.
Veeramuthu
A Smart Personal AI Assistant for Visually Impaired People
Proceedings of the 2nd International Conference on Trends in Electronics and Informatics
, (
2018
).
23.
Sarath Chandra
Oruganti
Viirtual bank assistance: An AI based voice bot for better Banking
International Journal of Research
Volume
IX
, Issue
I
, January(
2020
).
24.
Bavithra
M
and
Indhu
C
Banking Chatbot using Artificial Intelligence
Pramana Research Journal
Volume
10
, Issue
5
, (
2020
).
25.
Nilesh
Iyer
,
Harsh
Gori
and
Diksha
Kumawat
,
Uday
Rote
Bank Reconciliation Bot
2nd International Conference on Advances in Science & Technology (ICAST-
2019
).
26.
Amisha
Gupta
and
Deepti
Sharma
Customers’ Attitude towards Chatbots in Banking Industry of India
International Journal of Innovative Technology and Exploring Engineering (IJITEE)
, Volume-
8
Issue-
11
, September (
2019
).
27.
Arati A.
Dobariya
and
Ajaykumar T.
Shah
Banking Inquiry Chat Bot
IJSTE - International Journal of Science Technology & Engineering
, Volume
5
, Issue
7
, January (
2019
).
28.
V.
Shanthi
and
R.
Pavithra
, “
Customers Perception towards the use of chatbots in banking with respective to Chennai City
”,
Journal of Emerging Technologies and Innovative Research (JETIR)
, April (
2020
).
29.
Florian
Johannsen
and
Susanne
Leist
, “
Comparison of commercial chatbot solutions for supporting customer interaction
”,
Twenty-Sixth European Conference on Information Systems (ECIS2018)
,
Portsmouth, UK
, pp
8
9
,(
2018
).
30.
Josip
Bozic
and
Franz
Wotawa
, ”
Security Testing for Chatbots
”,
IFIP International Conference on Testing Software and Systems
, September (
2018
).
31.
Josip
Božić
,
Oliver A.
Tazl
and
Franz
Wotawa
, ”
Chatbot Testing Using AI Planning
”,
2019 IEEE International Conference on Artificial Intelligence Testing (AITest)
, April (
2019
).
32.
Josip
Bozic
and
Franz
Wotawa
, “
Interrogating Virtual Agents: In Quest of Security Vulnerabilities
”,
32nd IFIP International Conference on Testing Software and Systems
, December (
2020
).
33.
Richki
Hardi
,
Ahmad Naim Che
Pee
,
Nanna Suryana
Herman
, “
Enhanced Security Framework On Chatbot Using Mac Address Authentication To Customer Service Quality
”,
International Journal Of Scientific & Technology Research
, Volume
9
, Issue
10
, October (
2020
).
34.
Zhaojiang
Lin
,
Zihan
Liu
,
Genta Indra
Winata
,
Samuel
Cahyawijaya
,
Andrea
Madotto
,
Yejin
Bang
,
Etsuko
Ishii
, and
Pascale
Fung
, “
XPersona: Evaluating Multilingual Personalized Chatbot
”, April (
2020
).
35.
Christian
Abbe
,
Meryem
M’hamdi
,
Athanasios
Giannakopoulos
,
Robert
West
,
Andreea
Hossmann
,
Michael Baeriswyl Claudiu
Musat
, “
Churn Intent Detection in Multilingual Chatbot Conversations and Social Media
”,
Proceedings of the 22nd Conference on Computational Natural Language Learning (CoNLL
2018
), pages
161
170
Brussels, Belgium
, October 31 - November 1, 2018. Available: [online] Churn Intent Detection in Multilingual Chatbot Conversations and social media (aclweb.org)
36.
K.
Uthra
,
Preethi
,
C
,
K.C.
Rathimol
,
N.K.
Sugalya
, “
E-Assistant: An Interactive Bot for Banking Sector using NLP Process
”,
International Research Journal of Engineering and Technology (IRJET)
(
2020
).
37.
Mohammad
Nuruzzaman
,
Omar Khadeer
Hussain
, “
A Survey on Chatbot Implementation in Customer Service Industry through Deep Neural Networks
”,
IEEE 15th International Conference on e-Business Engineering (ICEBE)
,(
2018
).
38.
Hwang
,
S.
and
Kim
,
J.
Toward a Chatbot for Financial Sustainability
”.
Sustainability
(
2021
).
39.
Jay
Trivedi
(
2019
):
Examining the Customer Experience of Using Banking Chatbots and Its Impact on Brand Love: The Moderating Role of Perceived Risk
,
Journal of Internet Commerce.
40.
Michael
de Ruiter
, “
Conversational summarization for chatbots in banking environment
”, Thesis · August (
2020
).
This content is only available via PDF.
You do not currently have access to this content.