In providing service or products to people, queuing system could influence the customer’s satisfaction. However, queuing system used in most organization unable to explain linguistic terms existed in nature of arrival rate and service rate. Therefore, fuzzy is used as it can be best in describing the linguistic variables. In this study, calculation and comparison on queuing performance measures for multi-server traditional and fuzzy queuing model are carried out. Queuing performance measures involve in this study are average number of customers in the queue (Lq), average number of customers in the system (L), average waiting time of a customer in the queue (Wq) and average waiting time of customer in the system (W). Dong, Shah & Wong (DSW) algorithm is used to define the membership function of performance measures in fuzzy queuing model. The results show that the performance measures of traditional queuing model give a single value while for fuzzy queuing model in range of values. The performance measures of traditional queuing model obtained lie in the range of performance measures of fuzzy queuing model computed. Hence, the results obtained are consistent.
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4 December 2019
PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON MATHEMATICAL SCIENCES AND TECHNOLOGY 2018 (MATHTECH2018): Innovative Technologies for Mathematics & Mathematics for Technological Innovation
10–12 December 2018
Penang, Malaysia
Research Article|
December 04 2019
Comparison on queuing performance measures of multi-server traditional model and fuzzy queuing model
Noor Hidayah Mohd Zaki;
Noor Hidayah Mohd Zaki
a)
1
Universiti Teknologi MARA Negeri Sembilan
Seremban Campus, 70300 Seremban, Negeri Sembilan, Malaysia
a)Corresponding author: [email protected]
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Nurul Farina Azhar;
Nurul Farina Azhar
1
Universiti Teknologi MARA Negeri Sembilan
Seremban Campus, 70300 Seremban, Negeri Sembilan, Malaysia
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Muhammad Syafiq Muharam Hussin;
Muhammad Syafiq Muharam Hussin
1
Universiti Teknologi MARA Negeri Sembilan
Seremban Campus, 70300 Seremban, Negeri Sembilan, Malaysia
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Italiana Talha;
Italiana Talha
1
Universiti Teknologi MARA Negeri Sembilan
Seremban Campus, 70300 Seremban, Negeri Sembilan, Malaysia
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Muhamad Luqman Sapini
Muhamad Luqman Sapini
b)
1
Universiti Teknologi MARA Negeri Sembilan
Seremban Campus, 70300 Seremban, Negeri Sembilan, Malaysia
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a)Corresponding author: [email protected]
AIP Conf. Proc. 2184, 040006 (2019)
Citation
Noor Hidayah Mohd Zaki, Nurul Farina Azhar, Muhammad Syafiq Muharam Hussin, Italiana Talha, Muhamad Luqman Sapini; Comparison on queuing performance measures of multi-server traditional model and fuzzy queuing model. AIP Conf. Proc. 4 December 2019; 2184 (1): 040006. https://doi.org/10.1063/1.5136379
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